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ReportHello,
I have successfully enabled the Sales Qualification Agent in my Demo Customer Experience environment, and it has started processing leads.
However, the agent has been processing the same first lead for hours, and I can't find a way to check whether some error has occured anywhere.
I have checked that multiple leads match the input search criteria in the agent configuration.
I have also tried in another sandbox environment and the same happens.
I am:
- System Administrator
- Salesperson (configured agent to handoff leads to myself)
- Sales Manager
Has anyone encountered the same issue?
Thank you.
Here's a screen of the AI optimization hub in Dynamics 365 AI hub.
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