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ReportIssue Summary
- Application: Dynamics CRM Online – Marketing Tools
- Feature Impacted: Journeys feature in Dynamics 365
- Problem: Scheduled email journeys are not processing as expected.
- User set date/time for emails to be sent to customers.
- Multiple journeys scheduled; only 2 succeeded, others show 0 records processed.
- Issue has occurred multiple times this month; most recent failure started yesterday.
- Error Message: None displayed.
- Troubleshooting Performed:
- User connected to VPN.
- Browser troubleshooting steps attempted (reset settings, clear cookies).
- Screenshots provided showing scheduled journeys and zero processed records.
- URL shared:
https://irops.crm.dynamics.com/...msdynmkt_journey&id=36b112de-20d1-f011-bbd3-000d3a58d085
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