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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Issue with Dynamics 36...
Small and medium business | Business Central, N...
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Issue with Dynamics 365 Field Service Integration Setup

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Posted on by DC-14051624-0 20
Hello,
 
I've went through and done the integration setup between Business Central and Field Service, however, I'm seeing that the Service Order -> Work Order integration table mapping is missing from my setup. I'm trying to undo the setup and have it redone in an effort to troubleshoot the missing table/fields, but I'm encountering this error 'The setup failed due to a generic error. Please sign in to the Dataverse organization with an account that has the System Administrator role. Ensure that no other import or deletion of a PowerApps solution is currently in progress. Additionally, verify that the solution file is not broken and that the specified administrator has sufficient privileges.'

I've checked my Dataverse environment, but not seeing any other process/tasks in progress and I'm currently logged in with an account that has all rights/privileges. 
 
Any tips on how I can rectify the missing table mapping situation or to restart the process?
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 6,438 on at
    Hello,
     
    This usually means the BC–Field Service integration solution was only partially installed in Dataverse. When that happens, the Service Order → Work Order mapping isn’t created, and re-running setup fails with a generic admin error even if permissions are correct. The fix is to fully remove the Business Central / Field Service integration solutions from Dataverse, clean up integration records in BC, and then re-run the setup from scratch using a Dataverse System Administrator account. You can’t reliably fix the missing mapping manually; it has to come from a clean solution reinstall.
     
    Regards,
    Oussama Sabbouh

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