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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Trigger "Email Clicked...

Customer experience | Sales, Customer Insights,...

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Trigger "Email Clicked" is not working as expected in the Customer Journey Insights (Marketing)

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Posted on by sharma.sandeep82

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Hi Team,

We have established a customer journey where we send an email, referred to as Email 1, to a segment of recipients. We want to verify that these recipients have clicked any links in Email 1; if they haven't, the system should automatically send a reminder email. However, this condition is not functioning as intended.

Please refer to the screenshot below.

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Dynamics 365 Customer Insights - Journeys

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11manish 631 on at

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The “Email clicked” condition is not working because click tracking data is either not being captured, not yet processed, or evaluated too early in the journey.

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