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Return reason code- Inventory value zero - not working as it should

Posted on by 249
Hi!
We have this setup with a Return reason code linked to a scrap location there we want the value for the scrapped item to be zero. We have therefor checked the Inventory value zero checkbox.
This is not working properly. I have the Unit cost-column visible so I can see at the Return sales order as well as the Posted Credit memo that the unit cost is zero on the line. But the value will still pop up at the scrap location and I see the cost in the G/L entries. This is an example:
But. Sometimes it works perfect. No value, no direct cost from the credit memo in the entries:
 
I have really tried to check if there is a difference in the related items, but as far as I can see there is not.
Is there anyone that have had the same problem and have solved it?
What other settings can I check, besides from these visibles on the items. Can this be non-item related? And what can it be then?
 
 
  • Frida_Admotion Profile Picture
    Frida_Admotion 249 on at
    Return reason code- Inventory value zero - not working as it should
    Thanks for this idea about our problem. I am not sure this is it, but I am curious about how this field affects the accounting? Is it not just a link to another document?
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 8,311 Super User on at
    Return reason code- Inventory value zero - not working as it should
    If in the Sales Return Order you have a value in the Appl.-from Item Entry field, then Inventory Value Zero will not work. If you populate the Sales Return Order using a function such as the Get Posted Document Lines to Reverse, this will add a value in the Appl.-from Item Entry field, so maybe this is why sometimes its not working for you.
     
    Possibly when Inventory Value Zero was working for you, the Sales Return Order was populated manually leaving the Appl.-from Item Entry field blank. 
     
     

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