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Customer experience | Sales, Customer Insights,...
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Journeys limited at 90 days?

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Posted on by 4
Hello everyone,

Before the summer holidays, we switched all our journeys, segments, and emails from outbound marketing to real-time marketing.

Yesterday, a colleague needed to create a six-month journey, which we could do without any problems in outbound marketing.

However, now a message appears when designing the journey, stating that the 90-day limit prevents us from planning 4 months ahead!

Is it possible to get around this limit so that we don't have to create journeys limited to... 3 months, which is a real step backwards!
 
Best regards
 
Philippe
I have the same question (0)
  • Zay Aung Profile Picture
    33 on at
    MSFT document says it's one of the known issues. Have you considered splitting into multiple journeys?
     
     
    "A single wait tile can't wait for longer than 90 days. If a longer than 90-day wait tile is needed, consider splitting the journey into multiple journeys."
     
    Cheers
    Zay
  • Suggested answer
    Fiona_Tiernan Profile Picture
    421 Moderator on at
    Hi Philippe,

    Are you utilising the wait tile? If not, could you just set the journey start time to 6 months in advance - I don't believe there are any limitations on this.

    Start a journey - Dynamics 365 Customer Insights | Microsoft Learn

    Let me know if I've misunderstood.

    Kind regards,
    Fiona

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