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We have the following scenario and are currently facing an issue. If anyone has experienced a similar issue or has a solution, please share your inputs and suggestions.
Issue:
We have a purchase order with two item lines, and both lines have the same item code and description.
- We have submitted this unconfirmed purchase order to the vendor by using Agent.
- The vendor then sends the confirmed details for the respective purchase order via email and below is snap of the vendor email.
Purchase order Line NUMBER Postal address Item number Net amount Quantity Unit Condired ship date Unit price 00001618 1 213 South Street, Gate 1 Galvin, WA 98544 USA M0001 1593.9 500 ea 20-09-2026 5 00001618 2 213 South Street, Gate 1 Galvin, WA 98544 USA M0001 8874.25 2305 ea 20-09-2026 3.85 Once we receive the email from the vendor, the agent analyzes the purchase order and provides the impact on the existing purchase order. However, during the analysis, the agent is considering only the first line of the purchase order and is not considering the second line, even though both lines have the same item code and description.
Additional Observation:
We have also observed that if the vendor provides the confirmation details in an attached file, regardless of the file format, the agent is unable to analyze the details.
Has anyone tested similar scenarios involving email attachments and successfully achieved the expected results? If so, could you please share the file format used and any recommendations or solutions?
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