web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / How to adjust defer in...
Finance | Project Operations, Human Resources, ...
Suggested answer

How to adjust defer income GL and impact the AR customer at the same time

(1) ShareShare
ReportReport
Posted on by SC-16091546-0 2

Hi everyone,

 

For some reason, the settlement in the AR process was not completed.

 

Normally, our AR process works like this:

 

  1. We receive the customer payment in advance.

  2. The system generates a payment in the AR account (bank account and current deferred account).

  3. When the invoice is generated, the system performs two steps:

    Step 1: A settlement step is created. This impacts the deferred income account (DR) and credits the AR/retail account using the customer number account in both GLs. These transactions are automatically settled by D365.
    Step 2: The system creates the invoice.

In this case, the settlement did not occur, so now I need to correct the deferred income and AR retail accounts. The complication is that I also need to impact the customer account. I cannot find where in D365 I could manually link the customer account to the deferred GL account.

Has anyone encountered this before, and does anyone know the correct way to handle this adjustment in D365?

Thanks in advance for your help!

Categories:
Dynamics 365 Finance
I have the same question (0)
  • Suggested answer
    CA Neeraj Kumar Profile Picture
    CA Neeraj Kumar 1,194 on at
    How to adjust defer income GL and impact the AR customer at the same time
    Hi,
     
    I have few queries here,
    1) Is the advance payment and Invoice booking are happening with 2 different customers in the system? Or both are same customer.
     
    2) If there are 2 different customers, then is this settlement handles through any customization?
    3) If there is only 1 customer, then settlement process can be done from customer master page.. right?
     
    Please clarify these points so that we can try to give more accurate answers.
     
    And it would be better if the same can be put in excel and then explain.
          Debit Credit  
    1st Entry   Bank 1000   Done
        Deferred Income   1000  
               
    2nd Entry   AR Retail 1000   Done
        Sales   1000  
               
    3rd Entry   Deferred Income 1000   Not happened.
        AR Retail   1000  
     
    Regards,
    Neeraj Kumar

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Our Community Code of Conduct has been updated!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Sohaib Cheema Profile Picture

Sohaib Cheema 814 User Group Leader

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 798 Super User 2025 Season 2

#3
CA Neeraj Kumar Profile Picture

CA Neeraj Kumar 622

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans