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Financial reporting not opening

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Posted on by JasdeepSingh

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Hi all,

Getting below error on opening Financial reporting in D365 F&O from Tier-1 cloud hosted machine.

Can someone help?

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JasdeepSingh 192 on at

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Financial reporting not opening

Hi Ramit and Navneeth,

This is a Tier-1 environment. Add-ins are supported only on Tier-2+ environments. This issue is coming on only newly created Tier-1 Dev/Demo type of environment.

See below, no option to install add-ins:

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Navneeth Nagrajan 2,153 Super User 2025 Season 2 on at

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Financial reporting not opening

Hi,

The Financial reporter add-in is not installed in your environment. It looks like this on the Dynamics Lifecycle Services Environment landing page.

Additionally, Post installation that if you don't see any data in the Financial reporting database then do a data mart reset to populate data from the D365 FO Application Database to the Financial reporting DB.

References:

https://learn.microsoft.com/en-us/dynamics365/finance/general-ledger/financial-reporting-getting-started#install-the-financial-reporting-add-in

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Ramit Paul 22,780 Most Valuable Professional on at

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Financial reporting not opening

Hi,

Have you installed the Add-in from the LCS and tried, that is the new process of having FR in the D365 going forward.

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Jonas "Jones" Melgaard 4,798 Super User 2025 Season 2 on at

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Financial reporting not opening

Hmm... They might have removed it recently.

Is it also gone if you select an older product version when you deploy the environment, for example version 10.0.39?

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JasdeepSingh 192 on at

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Financial reporting not opening

Hi Jonas,

I followed the link and it's applicable to Tier2+ environments.

I am facing this issue in both Dev/Demo types of Tier-1 CHEs. I remember it used to work earlier in tier-1 Dev environment but in newly created environments it not the case.

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Jonas "Jones" Melgaard 4,798 Super User 2025 Season 2 on at

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Financial reporting not opening

What kind of tier-1 deployment? Dev, Demo, Build?

I have opened the link for you. It states that you have to install an add-in.

You cannot install add-ins in tier-1 environments. The component might come with the demo deployment, but I don't know since we don't do demos with CHE's anymore.

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