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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Boost event engagement...
Customer experience | Sales, Customer Insights,...
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Boost event engagement with journeys

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Posted on by BhavC 34
Hi,
 
I followed the instructions on this page and created a journey however both of my test event registrations have gone through all the loops/checkpoint reminders apart from getting the initial first email and are awaiting at check-in even though the event they registered for is not until 27 November, not sure what I'm missing here.

Boost event engagement with journeys - Dynamics 365 Customer Insights | Microsoft Learn
 
I've skipped the Text message part of the journey though.
 
Any help will be appreciated thanks!
Categories:
Microsoft Dynamics CRM
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Tom_Gioielli Profile Picture
    Tom_Gioielli 3,078 Super User 2026 Season 1 on at
    Can you post a screenshot of your journey, and maybe we can see where something is missing to assist. It's hard to tell what might be going wrong without being able to see how it is configured.
  • Verified answer
    BhavC Profile Picture
    BhavC 34 on at
    @Tom_Gioielli, thanks for your reply, I managed to figure out where I had gone wrong it was at the point of the first 'Wait' element to the relative date branch.

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