Some customer addresses will not be shown in form view.

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Posted on by Bahattin

Some of our customers cannot see the full address in the address section. If you click on 'Edit', however, the address appears as normal.
The example I am referring to is that of a Russian customer with a Russian address.

According to our specialist department, the address is correct.

Can you please explain why the address is not displayed correctly in the customer view under 'Address'?

Best regards,

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Dynamics 365 Sales

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Bahattin 20 on at

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Some customer addresses will not be shown in form view.

Hi Daniyal,

thank you for your reply.

Sorry for my delayed response.

The issue was realy in the Form Configuration. Our developer changed the Form Configuration for the Region Russia.

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Daniyal Khaleel 252 on at

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Some customer addresses will not be shown in form view.

Check Form Configuration
Go to Customization > Forms for the entity (usually "Contact" or "Account").
Check how the address fields are placed.
Ensure they’re not placed in a narrow section or have truncation settings enabled.
Review Field Properties
Check if the address field is using a composite control.
Try using individual address fields (Street, City, Zip, etc.) instead of the composite, especially for non-Western addresses.
Test in Different Browsers
Sometimes, browser rendering causes layout problems. Try Chrome, Edge, Firefox to rule this out.
Check for JavaScript Customizations
Look for form scripts that may be changing field visibility or content based on language, country, etc.
Localization Settings
Ensure the language pack for Russian is installed (if needed).
Double-check that character encoding is not impacting Cyrillic display.
Enable Word Wrap (If Available)
For text fields, check if the form is using a single-line control where wrapping is disabled. Try replacing it with a multi-line text field or enable wrapping in the settings

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