Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Can't set up Teams channel in Dynamic 365

(1) ShareShare
ReportReport
Posted on by 13
Hello, I am having an issue setting up a Teams channel in Dynamic 365 Omnichannel. I have a copilot studios chatbot that I integrated with dynamic 365 but I am unable to configure the teams as a channel for communication between agent and users. I am currently on Dynamic 365 customer service enterprise trial license and have installed all the extensions and add ons but when I click on manage Omnichannel customer service I am redirected to this page where I don't have permissions to edit the environment, although I am global admin:
 
I also changed the name of the environment and the one shown above is old version and it seems like it is not updated. Inside the power platform center and in selected environment it shows that Omnichannel has been installed:
 
 
But when I am inside dynamic 365 channels page I see this message:

I don't know if I set it up correctly, does anyone know the solution?
  • CU10091525-0 Profile Picture
    CU10091525-0 13 on at
    Can't set up Teams channel in Dynamic 365
    Hi Muhammad.Affan. I met all the prerequisites I have the trial license for all the necessary add ons: 
     
     
    I am still unable to edit channel tab or provision a channel. 
  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,466 Super User 2025 Season 1 on at
    Can't set up Teams channel in Dynamic 365
    Hi There,
     
    Refer this link:
     
    There seems to be some prerequisite to enable the channels.
     
    Thanks
    Affan
    If my find my answer helpful please mark it as verified.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,234 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,994 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans