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Customer experience | Sales, Customer Insights,...
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Marketing Email Template view keep spinning endlessly

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Posted on by 3,630

We are using Marketing Email templates (msdyncrm_marketingemailtemplate), which are working fine in our DEV environment. However, in the upper environment we are experiencing an issue: when accessing the Marketing Email Template blade from the navigation, it goes into endless spinning.

I also tried accessing the same table directly from https://make.powerapps.com. The views and backend grid are loading properly, but as soon as I attempt to open a record in form view, it results in endless spinning.

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  • Suggested answer
    Eugen Podkorytov Profile Picture
    149 on at
    Marketing Email Template view keep spinning endlessly
    Hi Moshin Ali, 
    it's difficult to say for sure without being able to inspect the problem. But try open the DevTool and look for errors under console tab. It will for sure give you a hint. Mayber lack of permission, or deleted components when loading the record or java script error. 
  • Mohsin Ali Profile Picture
    3,630 on at
    Marketing Email Template view keep spinning endlessly
    @Komi Siabi - I confirm that system is not on Admin mode.
    @Eugen Podkorytov - I already tried switching to Edge and inPrivate browser. 
     
    Both of the action doesn't sort out my issue.
  • Suggested answer
    Eugen Podkorytov Profile Picture
    149 on at
    Marketing Email Template view keep spinning endlessly
    Recently I have seen a lot of weird behaviour in Google Chrome. You might want to try out Edge.
  • Suggested answer
    Komi Siabi Profile Picture
    13,032 Most Valuable Professional on at
    Marketing Email Template view keep spinning endlessly
    Test with a different browser or incognito and also ensure admin mode is no enabled. 

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