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Posted on by Andrew Cooper

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There is an option in the Notification setup to send a note for approval notifications, rather than an email. Does anyone know if there is a further setup required? Or even where this Note should appear. As whatever I do, nothing appears to be showing.

Any help much appreciated

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Dynamics 365 Business Central

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Jainam M. Kothari 13,127 Super User 2025 Season 2 on at

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Notifications

Hello,

To enable approval notifications as internal notes instead of emails in Dynamics 365 Business Central, you need to configure the Notification Method to "Note" in the Approval User Setup, ensure the Notification Schedule is set appropriately (e.g., instantly), and confirm that the Job Queue responsible for workflow notifications is running correctly.

These notes typically appear in the user's Role Center or My Notifications pane, but if they don’t show up, it may be due to missing workflow responses, inactive job queues, or incorrect user setup.

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Andrew Cooper 119 on at

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Yes have all that set. The job queue is I believe, automatically triggered by the workflows request., Our emails are sending correctly, but the note option does not show.

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Valentin Castravet 30,393 Super User 2025 Season 2 on at

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Notifications

Setting up the Notification Method as Note simply means that the system will add an entry in the Notes factbox. If you check, you should see several entries here in your documents/journals.

It does not create notifications in the Notifications icon in the App Bar or on the Role Center. Any replies claiming otherwise are AI-generated and completely incorrect, you can ignore them.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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