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got error while login in D365FO environment

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Posted on by CU10121822-0

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Hi team,

End User got an error while trying to login in D365FO environment.

Shall I need to add the user in System administration -- User -- add new user?

it will resolve the issue ? OR I need to check some other things along with this.

Please give me the thoughts. thanks!

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Dynamics 365 Finance

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Diego Mancassola 671 on at

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Hello, yes, the user of course must be created into FO into Users page, the role depends on what user has to do.

This may resolve your problem

The user normally is a customer's user of course, in same tenant, if not may little be different.

But your question is can be misleading, this user really is a new user? or the user already exists and cannot login?

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Ajit 8,755 on at

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Yes if user doesn't exist in that F&O instance, you can validate by user's email in the users form. If user exists and still gets this error then check the URL, if user trying to access a menu item where user missing access.

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CU10121822-0 284 on at

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Thanks Diego for the response.

That I need to check...

Exiting user-

What I guess, the user is already in AD but unable to login D365FO environment. I mean user already exist in AD but not in D365FO.

Suppose, if it is new user-

Then we need to add user in

Active Directory

D365FO - System Administration - All user - add user.

Am I correct.

Please give me the thoughts. thanks!

.

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Ajit 8,755 on at

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User must already be exist in AD if part of the organization, if not then yes, AD and then in F&O.

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Adis 6,495 Super User 2026 Season 1 on at

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Hey,

"What I guess, the user is already in AD but unable to login D365FO environment. I mean user already exist in AD but not in D365FO."

You need to import the user, creating is not enough. Go to "Import users" and a list will appear with all the entra users. Select the correct one and press OK.

The user needs to use the same email address that is registered in Entra, otherwise it wont work.

Then you need to check the roles. Its best to provide the user a link that points to the default dashboard, otherwise you dont know if the user uses a link to a page where he\she doesnt have enough rights or if he\she isnt able to log in at all.

Kind regards, Adis

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