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Workflow Approval Error After Upgrade to BC v26 – Status Field Mismatch

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Posted on by peter fun

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Hi All,

We set up workflows in Business Central (version 25) for sales credit limit exceed and sales credit memo approvals, which worked fine in v25 environments. However, after upgrading the production environment to version 26, we’re encountering a strange error: while the workflow for exceeding the credit limit works correctly, approvals within the limit fail with a status field error—the system claims the status is ‘Pending’ even though it’s actually ‘Open.

Thanks.

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Dynamics 365 Business Central

Dynamics 365 Business Central migration

Microsoft Dynamics NAV

Microsoft Dynamics RMS

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Sahib Dino 196 on at

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Review Workflow Conditions
In v26, the workflow conditions might be stricter. Double-check the Sales Credit Memo Approval Workflow template and ensure it’s not applying conditions that conflict with your intended logic (e.g., status must be exactly “Open”).

Clear Restricted Records
A super user can search for Restricted Records and remove any orphaned entries that are blocking the document. This is especially useful if the workflow was disabled but the restriction remains.

Approval User Setup
Check if any users have a low Sales Amount Approval Limit that’s unintentionally triggering the workflow—even for small amounts.!

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Dynamics_Decoded_Gokul 451 on at

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Hi

This seems to be latest version update issue in MS BC version 26.3 This error will wipe up if you disable calculate invoice discount in Sales & receivable setup.

You can apply the following code in a Sales Header Release Event Subscriber to bypass the error temporarily:

⚠️ Note: This is only a temporary solution. Ensure to revert or test properly once Microsoft releases the fix.

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RockwithNav 8,600 Super User 2025 Season 2 on at

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Do we have any custom extension somewhere working on top of it?

I am just afraid - Status is not getting changed somewhere in the middle of the execution ?

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peter fun 619 on at

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My bad i have not mentioned that the document status is open.

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Mohana Yadav 60,993 Super User 2025 Season 2 on at

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It is a known issue and Microsoft is working on a fix.

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Andrés Arias 4,188 Super User 2025 Season 2 on at

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Hello,

Could you check if the events in the flow are still correct and if any developments or adjustments have been made to the flow?

I hope I can help.

Regards,

Andrés

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