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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / How to adjust defer in...
Finance | Project Operations, Human Resources, ...
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How to adjust defer income GL and impact the AR customer at the same time

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Posted on by SC-16091546-0 2

Hi everyone,

 

For some reason, the settlement in the AR process was not completed.

Normally, our AR process works like this:

We receive the customer payment in advance.

The system generates a payment in the AR account (bank account and current deferred account).

When the invoice is generated, the system performs two steps:
Step 1: A settlement step is created. This impacts the deferred income account (DR) and credits the AR/retail account using the customer number account in both GLs. These transactions are automatically settled by D365.
Step 2: The system creates the invoice.


In this case, the settlement did not occur, so now I need to correct the deferred income and AR retail accounts. The complication is that I also need to impact the customer account. I cannot find where in D365 I could manually link the customer account to the deferred GL account.
 

Has anyone encountered this before, and does anyone know the correct way to handle this adjustment in D365?

 

Thanks in advance for your help!

 
Categories:
Dynamics 365 Finance
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  • Suggested answer
    Anton Venter Profile Picture
    Anton Venter 20,227 Super User 2025 Season 2 on at
    How to adjust defer income GL and impact the AR customer at the same time
    Hi,
     
    Corrections can be made using a general journal where you are free to select account types and offset accounts. The system will still follow your setup and use sub ledger posting (posting profiles) depending on how you use the general journal. Please test first in your test environment.
     
    General journal processing
     
     

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