Supply chain | Supply Chain Management, Commerce

Add Items in POS has error: We cannot process your request at this time. Please try again later.

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Posted on by CU22110716-0

Hi all,

When I add any item to sales in POS I receive this error: "We cannot process your request at this time. Please try again later." Can anyone advise me with this?

Several error I can capture at Event view below:

- The Retail Server Request with request id '*-dff8-e69a-8f0b-*' and request url 'https://*-rs.su.retail.dynamics.com/commerce/Carts?api-version=7.3' failed. Error: We cannot process your request at this time. Please try again later., Status code 500.

- Interceptor 'OperationRequestInterceptor.onInterceptedAsync' failed on the runtime. Error: '(SCRUBBED)'.

- Adding products to the cart on the SearchViewModel finished failed. Errors: (SCRUBBED) .

- Command with id ProductSearch_addItemsToCartAndNavigateToCartCommand execution failed. Error Code: Microsoft_Dynamics_Internal_Server_Error. Error Details: (SCRUBBED)

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Commerce

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Lucas1122 on at

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Add Items in POS has error: We cannot process your request at this time. Please try again later.

Hi Ansar,

It's the first time my environment install POS device with 10.0.37 - Modern POS (without offline support). I can add get new item assortment with price to POS but unable to sell it...

Lucas
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Ansar Basha 1,545 on at

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Add Items in POS has error: We cannot process your request at this time. Please try again later.

Hello,

Are you using Self hosted scale unit? Can you verify health check from below URL in browser:

syntax: https://pcname:portno/RetailServer/healthcheck?testname=ping

Looks like Scale unit is not connected to HQ, Do you have Offline installed?

Regards,

Ansar Basha.S