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On-Prem DEV – SSRS Report Not Printing directly to printer via Document Routing

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Posted on by CU12110910-0

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I configured Document Routing successfully in Microsoft Dynamics 365 Finance and Operations on an on-prem DEV machine.

Printer is registered and online and it was shown in network printers in setup in F&O
Test page from Document Routing Agent → working ✔ and it prints the test printing sucessfully
while sending a ssrs report directly print using a printer while opening with change destination in report dialog it shows a info
(report was sent to xxxx printer)

👉 But no actual print output ❌

Has anyone faced this issue where everything looks correct, but printing doesn’t happen? Any suggestions on what to check in backend

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Dynamics 365 Finance

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TGirli 42 on at

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This usually happens because SSRS uses the AOS service account, not your user. Make sure the printer is installed and accessible for the AOS account - once that account can see the printer, printing works.

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