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Small and medium business | Business Central, N...
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Dynamics 365 Sales (CRM) and Business Central Sales Quote / Sales Order Synchronization

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Hello ,

I have a Dynamics 365 Sales (CRM) and Dynamics 365 Business Central integration, and I would like to confirm the standard synchronization behavior.

I have the following questions:

  1. If I create a Sales Quote in Dynamics 365 Sales (CRM) and synchronization runs successfully:
    • Will this Quote appear automatically in Business Central → Sales Quotes?
  2. If I create a Sales Order in Dynamics 365 Sales (CRM) and synchronization runs successfully:
    • Will this Order appear automatically in Business Central → Sales Orders?
  3. In the opposite direction:
    • If I create a Sales Quote in Business Central, will it synchronize and appear in Dynamics 365 Sales (CRM) Quotes?
    • If I create a Sales Order in Business Central, will it synchronize and appear in Dynamics 365 Sales (CRM) Orders?
  4. Are there any specific requirements or settings needed, such as:
    • Integration Table Mappings for Sales Quote / Sales Order
    • Bidirectional Sales Order Integration
    • Automatically Process Sales Quotes
    • Coupling criteria or synchronization settings?

My goal is to confirm the standard supported process:

CRM Quote ↔ Business Central Sales Quote
CRM Order ↔ Business Central Sales Order

before implementing the full business scenario.

Thank you.

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