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Reminders are issuing for automated reminders for invoices already paid and applied to

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Posted on by CU13010319-0

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Using reminder automation, invoices that are already paid and applied against are still having reminders issued for them. Is there any reason for this occurring? THe payments were applied well in advance of the reminders

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Grigorios Mavrogeorgis 2,841 Super User 2026 Season 1 on at

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Hi,
The thing I would look at first is when the reminder was actually created, not when it arrived. In the automation the create, issue and send are separate actions with their own cadence, so a reminder can be created on one date, sit there, and only get issued and emailed days later. By the time the customer sees it the payment is applied and it looks wrong, but at the moment BC selected the invoice it was genuinely open.
Check the Log entries on the Reminder Automation and compare the create run date against the payment posting date. Also open the issued reminder and look at the entry numbers on the lines, that tells you exactly which entry it picked and when.
If the create date really is after the application, then it is a different problem, because standard reminder creation filters customer ledger entries on Open, so a fully closed invoice should not come through at all. In that case I would check the entry is truly closed and not just partially applied.

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Regards,
Grigorios Mavrogeorgis
Business Central Consultant & AL Developer
Work: Gmsoft Limited
Blog: insidebusinesscentral
LinkedIn: linkedin.com/in/gregorymavrogeorgis

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YUN ZHU 102,540 Super User 2026 Season 1 on at

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Try checking the settings below.

Thanks

ZHU

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OussamaSabbouh 18,449 Super User 2026 Season 1 on at

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Hello,

This usually happens when the reminder was created before the payment was applied but issued later, because the Issue step does not automatically recalculate the reminder lines. Check the automation Log Entries and compare the reminder creation time with the payment application time; also confirm that the invoice’s customer ledger entry has Open = No and Remaining Amount = 0. Delete any unissued reminder created before the application and run the Create step again. If a newly created reminder still includes a fully closed entry, review the automation filters and report it to Microsoft Support with the reminder and customer ledger entry details.

Regards,
Oussama Sabbouh

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