Supply chain | Supply Chain Management, Commerce

Not getting Alert notification

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Posted on by faiz7049

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Hi Experts,

I have created an alert rule on Purchase Order field Approval Status==Approved. But not getting nether notification nor email.

I would like to know what steps I am missing. Test email is sent and received.

Your prompt action needed.

Thanks,

Faiz

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Dynamics 365 Supply Chain Management

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Mohamed Amine Mahmoudi 26,390 Super User 2025 Season 2 on at

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Hi @faiz7049,

hope the following helps

https://www.linkedin.com/pulse/d365-fo-custom-alerts-troubleshooting-journey-olamilekan-oladipo-7wi7c

Best regards,

Mohamed Amine MAHMOUDI

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Danny Bilodeau 4,918 Super User 2025 Season 2 on at

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Hi Faiz,

Try with the "Send Externally" Boolean set at "Yes", to exclude that as a possibility:

Also, as Mohamed suggested, these alerts are not in real-time. You may need to have the Change Base alert batch job recurrence increased so that it runs more frequently.

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faiz7049 2,382 on at

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Hi Amine & Danny,

As you see my Event is "is set to:". Should I have to go System Administrator > Periodic Tasks > Alerts > Change base alerts or Due date alerts and run with batch group since this event is "is set to:".

I also set "send externally".

I am getting email only that batch job in completed.

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faiz7049 2,382 on at

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Hi Experts,

I tried but not find where is there issue. So I am trying to debug the class VersioningPurchaseOrder. There is method setDocumentState() as shown below. Debugging on hitting when Purchase order submitted (DocumentState=Draft and InReview). I want to get DocumentSate=Approval then I can extend method and write business logic.
protected void setDocumentState(VersioningDocumentState _versioningState) { ttsbegin; if (this.isChangeRequestInReviewForDraftPurchaseOrder(purchTable, _versioningState)) { this.updatePurchaseOrderHeaderDistribution(); } purchTable.selectForUpdate(true); purchTable.DocumentState = _versioningState; if (purchTable) { // Update the drop shipment status if ( purchTable.MCRDropShipment && (purchTable.DocumentState == VersioningDocumentState::Approved || purchTable.DocumentState == VersioningDocumentState::Confirmed) && (changedRecord.TableId != tableNum(PurchLine)) ) // Line update should be handled in the PurchLineType update method. Lines are exluded here to avoid record update conflicts. { MCRDropShipStatusUpdate::updateDropShipStatus(purchTable); } if (!this.parmSkipUpdatePurchTable()) { using (var purchTableSkipBusinessLogicContext = PurchTableSkipBusinessLogicContext::construct()) { purchTableSkipBusinessLogicContext.parmSkipUpdate(true); purchTable.update(); } this.updatePurchaseOrderHeaderDistribution(); // If the buffer is shown in a form, we have to reread it to avoid version conflict if (FormDataUtil::getFormDataSource(purchTable)) { FormDataUtil::getFormDataSource(purchTable).reread(); } } else { this.updatePurchaseOrderHeaderDistribution(); } }

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faiz7049 2,382 on at

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Hi Experts,

How to get purchTable.DocumentState==Approved. I did not find in class VersioningPurchaseOrder. There is a method getDocumentState() will hit whenever purchtable form refresh.

Thanks,

Faiz

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André Arnaud de Cal... 300,928 Super User 2025 Season 2 on at

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Hi Faiz,

I'm confused. Do you need an alert to be sent to you or do you need to extend some logic when an order gets into the approved state? You started the question by asking about alerts, but your last reply shows some coding.

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faiz7049 2,382 on at

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Hi Andre,

Alert is not working I tried . Not getting Alert when approved state set in purchTable.DocumentState=approved. So trying to extend a class where I can define messagebuilder with body and subject trigger only when purchTable.DocumentState=approved.

Thanks,

Faiz

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André Arnaud de Cal... 300,928 Super User 2025 Season 2 on at

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Hi Faiz,

Have you checked if the batch job for changed based alerts is set up and running correctly? In case you expect emails, is the email distributor batch task set up and executed?

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