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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Email notification whe...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Email notification when a workflow request is rejected

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Posted on by CU10110824-0 12

I have configured a workflow in Microsoft Dynamics 365 for Finance and Operations, in notifications setting of an approval I check marked the reject option and insert placeholders in it and also selected workflow originator to whom the email will be sent. When a request is rejected system sends two emails:

1. Email notification with all the information I have defined in the workflow in reject section.

2. Email notification with the text: "The current record has been returned to you or you have been asked to make a modification. Perform all required actions and choose Resend to resume processing."

Is there any way we can stop the second email to be sent? 

Regards,

Categories:
Dynamics 365 Finance
I have the same question (0)
  • Suggested answer
    Adis Profile Picture
    Adis 6,604 Super User 2026 Season 1 on at
    Hi,
     
    According to the documentation, no you cant turn it off.
     
    What you can do:
    • Customize it via code
    • Dont sent emails via the workflow engine but via Power Automate. That means, you either need to use a dataverse connection (Virtual entities) or Business events (BE). BE is being created automatically when you have created a workflow. So, the idea that a BE is only being triggered when the workflow item is rejected. I am not sure if you have all the necessary information in the following BE, but I would start here and definitely prefer BE+Power automate over customizing via code.
     

    Kind regards, Adis

     

    If this helped, please mark it as "Verified" for others facing the same issue

    Keep in mind that it is possible to mark more than one answer as verified

  • CU10110824-0 Profile Picture
    CU10110824-0 12 on at
    thnx i will try it

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