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Sales ($) column in Customer Ledger Entries showing zero

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An end user noticed that when a posted sales invoice has a posted cr. memo applied to it, the Sales ($) column in the Customer Ledger Entries shows zero for both invoice and cr. memo lines. In most cases, both the invoice and cr. memo lines still show the original value in the Sales ($) column. I can't reproduce the scenario. Has anyone noticed this? 
Thank you. 
  • Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 4,751 on at
    Sales ($) column in Customer Ledger Entries showing zero
    is there any customization?

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