RMA Entry vs RMA Inquiry Customer Path is different between the windows for the same record

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Posted on by Tim Wappat

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Inquiry vs Entry showing different customer paths but same RMA

This fun one was brought to my attention today.
For any RMA type that has customer path of None, when viewed in Inquiry it shows the customer path to be incorrectly "Repair".
This happens if I create a new RMA type with path of None.

If I change the customer path of the existing type to anything other than None, they correctly show to be the same between the two windows.

Anyone seen this before or found a fix?

Its causing confusion with users so I'm going to have to create a modification to hide the incorrect field, and its value, then show the correct value, but was hoping there is a quicker less invasive solution.

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Microsoft Dynamics GP

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Lisa at AonC.com 1,062 Super User 2026 Season 1 on at

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I haven't seen this before (but only have a few clients using the Returns module). Doing a web search sent me to your blog post about RMA_Status. 🙂

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