Web Tracking does not update

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Posted on by MandeepT

Hi!

My team and I are currently testing Customer Insights Journeys in a Sandbox environment. We have come across a situation where the web tracking statistics does not seem to be working as we expect.

After either clicking on a link on an email or submitting a form, the cookies msdynci_trackingContext and msdynmkt_formsubmissionid are successfully created. When we navigate on the same website, on pages that contain the tracking script provided by CIJ, we do not see the Website visited or Website clicked number change. This is referring to the Insights tab in a Contact profile page.

Any idea what we could be doing wrong?

In addition, does anyone know where this information is stored? If it's accessible in any specific tables? Or if there are any specific tables that contain references to either cookies?

Thank you!

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Dynamics 365 Customer Insights - Journeys

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Eugen Podkorytov 159 on at

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Web Tracking does not update

Hi MandeepT,
Did you know if website tracking has worked before on your sandbox environment? I assume that that some service might not be working on a sandbox environment as if it would be normal or productive environment. Did you connected your domain in the sandbox environment? I am not sure if this is even possible.

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