The behaviour you’re seeing is coming from Content Ideas / AI‑generated text suggestions in Dynamics 365 Marketing. When you manually added personal notes to a batch of Contacts, the system used those notes as part of its AI training context, which is why similar suggestions are now appearing for other Contacts — even ones you didn’t load.
Can you ignore all suggestions?
Yes — you can simply choose not to use them.
But there is no “Ignore All” button that permanently hides suggestions for all users.
Can you turn off this functionality?
Yes — but it depends on which feature is generating the suggestions.
1. If it’s “Content Ideas” (AI text suggestions)
You can disable it at the environment level:
Settings → Customer Insights – Journeys → Feature switches → Content ideas
Turn it Off.
This stops the system from generating AI‑based suggestions for emails, forms, and Contact fields.
2. If it’s “Data Insights / Suggested fields”
These suggestions come from the AI models that detect patterns in your data.
You cannot disable the underlying model, but you can disable the UI suggestions:
Settings → Customer Insights – Journeys → Feature switches → Data insights
Turn off:
Why the system is suggesting your personal notes
Dynamics 365 Marketing uses:
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recently added data
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frequently used phrases
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patterns across Contacts
…to generate suggestions.
So when you bulk‑loaded Contacts with similar notes, the AI model assumed those notes were “common patterns” and started suggesting them elsewhere.
This is expected behaviour — but understandably not desirable in your case.
Can you limit where suggestions appear?
Not granularly.
You can only:
There is no way to restrict suggestions to specific fields or specific Contacts.
Recommended approach
If the notes contain sensitive or personal information, I’d strongly recommend:
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Turning off Content Ideas
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Reviewing whether those notes should be stored in a separate, secure field
-
Ensuring the field is not used in any AI‑enabled features
This prevents the system from re‑surfacing that information in unintended places.
