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D365 Field Service Integration with D365 BC- Data not syncing

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Posted on by MA-29041525-0

Hi experts

I have completed all setups as mentioned in MS docs (Links attached at the end). Integration is setup successfully but business central data like Customers, Items, projects, etc. are not showing up on field service. I have tried full Sync and coupling but nothing worked out for me. Can anyone help me with the issue.

Integrate and use Field Service with Dynamics 365 Business Central - Training | Microsoft Learn

Integrate Field Service and Business Central | Microsoft Learn

Integrate with Microsoft Dynamics 365 Field Service - Business Central | Microsoft Learn

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Dynamics 365 Business Central

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MA-29041525-0 85 on at

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Thank you for your response.

I have followed the below mentioned steps but still facing the issue. Currently getting below error when synchronizing BC products to field service.

The record in table CRM Pricelevel already exists. Identification fields and values: Price List='{838B8CAA-97A2-EF11-8A69-000D3A303A5B}'

It would be great if anyone can help in resolving the issue.

Regards

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Sohail Ahmed 11,154 Super User 2025 Season 2 on at

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As of my understanding/knowledge, if data isn’t syncing between Field Service and BC, check the Integration Table Mappings, make sure coupling is set up correctly, and confirm the Job Queue for sync jobs is running without errors. Try a full sync or uncouple/recouple a record to test.

Maybe other experts can have better solutions for your query.

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Khushbu Rajvi. 21,048 Super User 2025 Season 2 on at

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Adding more details: https://www.youtube.com/watch?v=ByRoL46n-Gg

https://learn.microsoft.com/en-us/dynamics365/business-central/admin-integrate-field-service

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