User doesn't have access to Copilot in Sales

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Posted on by AZ-01081450-0

Hi all,

I work in a project now, where I'm implementing Dynamics Sales with Sales Enterprise licenses for users. I have a user A, who has System Administrator security role and he have access to Copilot in CRM, and I have user B with dedicated security role (copied form Salesperson role) and Sales Copilot User role and this user B doesn't have access to Copilot in CRM. The user B has user level access to all tables required like Account, Lead etc., the same licenses as user A. When I assign System Administrator role to user B he has access to Copilot... Copilot is configured for the environment. It seems like security role issue, but I don't know where is the problem. Does anyone have idea what should be configured in order for Copilot to work for dedicated security role?

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Dynamics 365 Sales

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