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Business Central OCR (Kofax/Lexmark): Invoice lines imported as G/L Accounts instead of Items

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Posted on by AV-18031953-0

Hi everyone,

I am using the standard Kofax/Lexmark OCR service in Business Central to process vendor invoices.

The OCR import works, but all invoice lines are automatically created as G/L Account lines.

Because of that, I receive the following error:

Cannot find an appropriate G/L account for the line with description ‘LL-LAMPE / KOP-A / KOP-B…’

These values are Items, not G/L accounts.

What I expected

Lines with vendor item text such as LL-LAMPE, KOP-A, KOP-B should be recognized as Item lines.

What actually happens

OCR imports the invoice
Every line is created as Type = G/L Account
System then searches “Map Text to Account”
Error occurs because no G/L account exists for those descriptions

What I have already tried
Created Item References with:
- Reference Type = Vendor
- Correct Vendor No.
- Vendor Item No. = LL-LAMPE / KOP-A / KOP-B
- Enabled Use Item References in Purchases & Payables Setup
- Reprocessed the incoming document and resent to OCR
- Verified that Vendor and Item references match
  1. Unfortunately, the lines are still imported as G/L Accounts and not as Items.
  My questions
  1. Does the standard Kofax/Lexmark OCR support creating Item lines at all?
  2. Is there any setup that allows OCR to distinguish:
    - Item
    - G/L Account
  3. Is Item Reference + Vendor Item No. expected to work with OCR mapping?
  4. If not supported in standard, what is the recommended approach:
    - AL customization?
    - Different OCR solution?
    Any guidance or confirmation of current limitations would be very helpful.
    
    Thanks!

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Dynamics 365 Business Central

Microsoft Dynamics NAV

Dynamics 365 Business Central migration

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OussamaSabbouh 12,878 Super User 2026 Season 1 on at

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Hello,

The standard Kofax/Lexmark OCR in Business Central only creates G/L Account lines and relies on Map Text to Account. It does not support Item lines, and Item References / Vendor Item No. are ignored by OCR, even if “Use Item References” is enabled. There’s no standard setup to let OCR distinguish Item vs G/L Account. If you need item-based invoices, the supported options are AL customization to convert lines after OCR or using a third-party OCR solution that supports item recognition.

Regards,

Oussama Sabbouh

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YUN ZHU 99,084 Super User 2026 Season 1 on at

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Hi, While BC does include OCR functionality, the OCR service is not provided by Microsoft. I recommend contacting Kofax/Lexmark's partners.

https://www.armanino.com/articles/kofaxs-ocr-service-payables-invoices-in-d365-business-central/

PS:

https://learn.microsoft.com/en-us/dynamics365/business-central/across-how-use-ocr-pdf-images-files?wt.mc_id=DX-MVP-5004336

Thanks.

ZHU

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Khushbu Rajvi. 22,128 Super User 2026 Season 1 on at

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Hope this helps too: https://learn.microsoft.com/en-us/dynamics365/business-central/purchasing-how-to-receive-and-convert-electronic-documents

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Pallavi Phade 5,420 Super User 2026 Season 1 on at

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Namaste @Community member

Please verify the below note . We have to do mapping for Item-REferences for Type ITem . Text-to-Item Mapping . Can you please verify once .

https://learn.microsoft.com/en-us/dynamics365/business-central/inventory-how-use-item-cross-refs

https://learn.microsoft.com/en-us/dynamics365/business-central/across-how-use-ocr-pdf-images-files

Regards

Pallavi Phade

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