With the deprecation of the Customer Engagement plan and the potential of three other licenses that can be used for Dynamics, I'm a bit confused in which one or more to advise our account department to purchase.
Our Marketing team use Customer Journey and have moved from Outbound to Real Time. They are seeing some issues with the analytical results.
Analytics not displaying all info
I’m not seeing all the Device type, Operating system, and Browser data in the Total Clicks section in the analytics. You can view this at the customer journey level. This would be useful data to see, to understand the devices our customers are viewing our email communications on. I know in some cases this will be affected by security measures and some applications not sharing data, but it would be useful if we can get any insights. I’m also wondering that when data is there (and it is infrequently) does this suggest that these are ‘true’ human interactions, rather than NHI/Robot clicks?
They would also like to integrate LinkedIn to the application.
Not all users will need LinkedIn access.
I'm i correct in believing that there could be a combo of licenses that can be purchased depending on the requirements or is there one license.
Would upgrading to any of the new licenses assist in providing better performance and analytical results.
They are experiance other issues since moving over to Real Time.
Preference Centre
Non-Human Interactions (Robot Clicks)
Moved the question from the Dynamics 365 General to the Dynamics 365 Customer Insights forum.
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