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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / RetrieveWebClientUserC...
Microsoft Dynamics 365 | Integration, Dataverse...
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RetrieveWebClientUserContext call fails when accessing main form

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Posted on by OG-OG 6
When I open up a main form for a record in a D365 on-premise environment (v. 9.1), the following XHR call fails:
 
/AppWebServices/ApplicationMetadataService.asmx/RetrieveWebClientUserContext
 
When this call fails, there is some Javascript which should render the multiselect optionset control on the main form, which fails. This has a consequence that the control doesn't render when you are editing it.
 
Does anyone know why this call fails, or how to troubleshoot it on a on-premise environment?
 
We only experience this on 1 of all our environments.

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