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Small and medium business | Business Central, N...
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Huge delay in posting a transaction

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             We have four users in our packing and production department, and they post between fifty and seventy entries every day. However, the fact that each entry takes at least one minute to two minutes, it indicates that production and packing efficiency is being hindered because supervisors are hiding in their seats for those entries, but it didn't happen that way while creating invoices and conducting store transactions. Ten-minute videos are always accessible for submitting, but we are unable to send them by email because we have already published them in the ECS via Whattsup group. We have already talked about the difficulties we had submitting BC entries recently. Please take this extremely and seriously take the appropriate action.
 
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  • Suggested answer
    RockwithNav Profile Picture
    8,705 Super User 2025 Season 2 on at
    So what is the question and help you need from the community?
  • Gerardo Rentería García Profile Picture
    25,394 Most Valuable Professional on at
  • Jeffrey Bulanadi Profile Picture
    8,762 on at

    Hi,

    If you need help or suggestions, feel free to reach out! To investigate further, it would be helpful to know:

    • The version of Dynamics NAV/Business Central you’re using
    • Whether it’s an on-premises or cloud deployment
    • Any recent changes before the issue started
    • The size of your database and number of concurrent users

    Cheers,
    Jeffrey Bulanadi

  • Sohail Ahmed Profile Picture
    11,154 Super User 2025 Season 2 on at
    Thanks for sharing the details — this definitely sounds like a performance issue worth investigating.
     
    If posting production or packing entries is taking 1–2 minutes per transaction, but other tasks like invoicing are fast, the issue may be related to:
     
    Customizations or extensions tied to the production posting process
     
    Heavy logic or validations in events (e.g., OnBeforePost, OnAfterPost)
     
    Database locking or contention, especially if multiple users are posting simultaneously
     
    Or possibly large item tracking, dimensions, or warehouse-related processes
     
     
    Suggested Actions:
     
    1. Use Page Inspection (Ctrl+Alt+F1) to see which table is taking the most time.
     
     
    2. Ask your partner/developer to run a Performance Profiler or use Telemetry via Azure Insights to pinpoint bottlenecks.
     
     
    3. If you're on a custom PTE (app), test posting without it in a sandbox to see if speed improves.
     
     
     
    You mentioned you’ve shared videos via WhatsApp — it’s best to also provide those to your Microsoft Partner or support team for deeper analysis.
     
    Mark below checkbox to make this answer Verified if it helps you. Let
  • Suggested answer
    YUN ZHU Profile Picture
    96,039 Super User 2025 Season 2 on at
    If your environment has not been customized, it is recommended to submit a SR to Microsoft to assist in the investigation.
    You can use the following feature to test which process takes the longest time.
    Business Central 2022 wave 1 (BC20): In-client performance profiler (Performance Profiler page)
     
    If this is a customization issue, have your partner investigate the issue.
     
    Thanks.
    ZHU
  • Suggested answer
    Mansi Soni Profile Picture
    8,933 Super User 2025 Season 2 on at
    Hello,

    A thorough review of the posting process is needed to identify whether the delay is caused by customizations or system load. It is also worth exploring options like batch posting, streamlining user input forms, or implementing mobile-friendly data entry tools to ease the burden on supervisors. This issue should be treated with your Business Central partner or technical consultant with for further investigation and resolution. 

    Regards,
    Mansi Soni
     
  • Suggested answer
    Sagar Dangar, MCP Profile Picture
    799 Super User 2025 Season 2 on at
    Hi,
     
    You can use background posting through job queues if it is taking time.
     
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    21,048 Super User 2025 Season 2 on at

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