Tracking Microsoft to opportunity's in CE - error

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Posted on by MH-12011050-0

Hi All,

For some users is the MS email connection to MS CE Opportunity working perfectly, for one user we receive the error message "Track and setting are currently disabled", does anyone know where to enable this setting, thank you in advance.
Best regards,
Martijn

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Dynamics 365 general

Power Platform integration

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rakesh@D365 5 on at

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The quickest way to fix this is to re-approve and re-enable the mailbox:

In Dynamics 365 CE, navigate to: Advanced Settings → Email Configuration → Mailboxes

Locate and open the affected user’s mailbox record

Click Approve Email

Then select Test & Enable Mailbox

Within a few minutes, the warning should disappear, and the Track and Set Regarding buttons will start working again in Outlook.

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