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DRA - Document Rounting Agent

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Posted on by ISMA

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Hey guys!

I'm using DRA and today my automatic printing stopped working and d365 no longer generates logs.

I believe that d365 is not actually sending the document to the DRA.

The printing only works when triggered manually.

Entity: DocumentRoutingStatus

module > commom > inquires > document rounting status
Last one and succeeded log yesterday.

Any suggestion?

I don't using DRA as a service.

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Dynamics 365 Finance

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Sohaib Cheema 47,647 User Group Leader on at

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DRA - Document Rounting Agent

Hi @ISMA

A common symptom/cause is the expiration of a token that expires every 90 days. Did you restart the DRA server and then sign out of DRA and sign back in on the DRA application?

However, as you are not using it as a service, this means the DRA app must be open at all times on the computer where it is installed. Did anyone close the app? Could you re-login to the server and make sure the app is open and visible on the taskbar?

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