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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Service order cannot r...
Small and medium business | Business Central, N...
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Service order cannot reopen Released status

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Posted on by LF-16052033-0 224
Hello, 
 
On a Service Order, we cannot reopen to change the status on the order from Released to ship. We get this error message,   The changes to the Service Header record cannot be saved because some information on the page is not up-to-date. Close the page, reopen it, and try again. 
 
What is causing this message to not be able to reopen the Service order?
 
 
Categories:
Dynamics 365 Business Central
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 74,115 Super User 2024 Season 2 on at
    Service order cannot reopen Released status
    It looks like the background code is updating some data. It would be quicker to ask the developer to debug it.
     
    Thanks.
    ZHU
  • LF-16052033-0 Profile Picture
    LF-16052033-0 224 on at
    Service order cannot reopen Released status
    Hi, 
     
    Yes, our Service Management module has customization on it. 
     
    Here is the error details:
     
    If requesting support, please provide the following details to help troubleshooting:

    Error message:
    The changes to the Service Header record cannot be saved because some information on the page is not up-to-date. Close the page, reopen it, and try again.

    Identification fields and values:

    Document Type='Order',No.='SMO-0002555'

    Internal session ID:
    589ab68c-4732-43d2-9c8c-a24fb8e00eb9

    Application Insights session ID:
    0ee12240-d9e3-4322-9e1b-63ce4ca7de73

    Client activity id:
    1f0d30d4-1715-45b4-b0ac-2492e2b970e0

    Time stamp on error:
    2024-12-04T20:51:23.6574690Z

    User telemetry id:
    b19f89fd-411a-4465-b5be-d53b661b04b8

    AL call stack:
    "Release Service Document"(CodeUnit 416).Reopen line 7 - Base Application by Microsoft
    "Release Service Document"(CodeUnit 416).PerformManualReopen line 3 - Base Application by Microsoft
    "Service Order"(Page 5900)."Reopen - OnAction"(Trigger) line 4 - Base Application by Microsoft
     
  • Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 4,753 on at
    Service order cannot reopen Released status
    Is there ay customization on it?
  • gdrenteria Profile Picture
    gdrenteria 12,338 Most Valuable Professional on at
    Service order cannot reopen Released status
    Hi
    Do you have any custom development? Can you access the details of the error message?
    Best
    GR

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