Skip to main content

Notifications

Announcements

No record found.

Supply chain | Supply Chain Management, Commerce
Unanswered

Sales order cancel work In Process

(1) ShareShare
ReportReport
Posted on by 112
Hello.
 
I am having a weird issue that I can't resolve and it is the first time I have seen it. Performed all sorts of different ideas but can't get it to work.
 
Issue: I have sales orders and transfer orders work that are stuck with the status "In process". I can't cancel the work because I keep getting weird errors. Most recent one I got when I tried to cancel the work was "load line work created quantity can't be updated to a negative value". 
 
Approach: 1. I have tried cancelling the work on the work details form where it tells you pick and put location etc. This didn't work.
                  2. Performed a clean up job to cancel the work through warehouse management > Periodic task > clean up > cancel work. This works sometimes in this scenario and                          doesn't work other times, so can't figure out root cause.
 
Any suggestions would be appreciated. A Microsoft ticket has been issued but prefer to have someone to share knowledge or ideas who has faced something similar to this before. Always interested in looking at things from different perspective.
  • sagar_patil Profile Picture
    sagar_patil 514 on at
    Sales order cancel work In Process
    What error is coming when you try to cancel via the work form? Work type pick is closed or in-process?
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,462 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,551 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans