Dynamics Community Forum Thread Details

How are healthcare organisations improving workflow visibility with Dynamics 365?

Hi everyone,

I'm interested in learning how others are using Dynamics 365 to improve operational workflows within healthcare organisations.

Many organisations already have systems for HR, finance, procurement and patient administration, but operational teams often still rely on emails, spreadsheets and manual follow-ups to keep processes moving.

For those who have implemented Dynamics 365 in healthcare:

Which workflows did you automate first?
Did you use Power Automate or standard Dynamics 365 workflows?
How did you improve visibility across departments without disrupting existing processes?
Were there any lessons learned during implementation that you'd recommend to others?

I'm particularly interested in approaches that have helped NHS organisations, private healthcare providers or pharmaceutical organisations improve day-to-day operations.

Thanks in advance!
We recently published a detailed guide on Dynamics 365 Healthcare workflow visibility that explores this topic further.