Hi everyone,
We've tried posting this on Viva Engage, but no one has gotten back to us. Hopefully, we'll be more successful here.
We're currently evaluating the Delegated Admin entitlement type for one of our Dynamics 365 Business Central applications distributed through Microsoft Marketplace and would like to hear about other partners' experiences.
Our goal is to enable delegated partner users (Admin Agents / Helpdesk Agents) to access the application when supporting customer environments.
For testing purposes, we added the following delegated entitlements to our extension:
entitlement "ONP Delegated Admin agent - Partner"
{
Type = Role;
RoleType = Delegated;
Id = '00000000-0000-0000-0000-000000000007';
ObjectEntitlements = "Auto GLE Appl. ONP";
}
entitlement "ONP Delegated Helpdesk agent - Partner"
{
Type = Role;
RoleType = Delegated;
Id = '00000000-0000-0000-0000-000000000008';
ObjectEntitlements = "Auto GLE Appl. ONP";
}
The extension published successfully, but during our testing the expected license/entitlement was not activated for delegated administrators.
We're trying to understand whether:
- there are additional Marketplace or licensing prerequisites that must be met,
- delegated permissions only work in specific scenarios,
- or whether we're misunderstanding how this entitlement type is intended to work.
Has anyone successfully implemented delegated entitlements in a Marketplace-published Business Central application?
If so, we'd appreciate any guidance on:
- The required setup steps.
- Any known limitations or caveats.
Thanks in advance!
