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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Internal errors for on...
Finance | Project Operations, Human Resources, ...
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Internal errors for one user only in one legal entity, anyone seen this?

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Posted on by EI-03021713-0

Hi everyone,

I’m troubleshooting an issue in our Dynamics 365 Finance & Operations environment where a single user is unable to open any modules in one specific legal entity. When she switches to our other legal entity, everything works normally.

The error appears immediately when she tries to open any module in the affected company.

 

“An internal error has occurred. Please contact your system administrator.”

Session ID: (changes each attempt)

Example timestamp: 2026‑01‑29T23:00:56.083Z

Version: 10.36.3198.18831 : 7.0.7690.99 : 7.0.25142.1


Additional details:

  • The issue happens only in one legal entity, not the other.
  • The affected user has the same security roles in both companies.
  • Other users with identical permissions can access both entities without issues.
  • I tested with a separate account using the same roles, and everything works fine.
  • I already cleared the user’s usage data, but the issue persists.
  • The problem has continued over multiple days and multiple session IDs.
  • Browser and device do not seem to affect it.

 

I suspect it doesn't relate to security roles but something else.

Any suggestions on additional user‑specific data to clear or other troubleshooting steps would be greatly appreciated.

Thanks!

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Categories:
Dynamics 365 Finance
Dynamics 365 Project Operations
I have the same question (0)
  • Diego Mancassola Profile Picture
    Diego Mancassola 304 on at
    Hello, i suggest you to perform a trace, starting before chance the company, that stop after. if works.
     
    Using parser try to understand what happend. If there are a reference to any kind of problem or a point of start to analyze.
     
    Please check also if the user found on the invalid user list on system administration.

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