Error message when creating a deduction from the Deduction Workbench

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Posted on by ZvikaR

We are in trying to use deductions and deduction workbench functionality.

when I create deductions from the Customer Payment Journal form, I can process deductions without an issue

Accounts Receivable > Payments > Customer Payment Journal > [Lines] > [Deductions]

but when I try to create a new deduction from the Deduction Workbench I get a cryptic error message that seems to be related to missing number sequence configuration

Sales and Marketing > Trade Allowances > Deductions > Deduction Workbench > [Maintain] > [New Deduction]

"Number Sequence 0 does not exist"

I cannot figure out what configuration might be missing. I did set up everything the Microsoft documentation points to: "Deduction Types", "Deduction Reasons", Deduction Denial Reasons" and "Deduction Write-off reasons", and as mention when using the Customer Payment journal I can create deductions without an issue.

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Dynamics 365 Supply Chain Management

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Jonas "Jones" Melgaard 1,920 on at

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Error message when creating a deduction from the Deduction Workbench

I had a play with the workspace some time ago, there is a dependency on the visibility of rebate management. I almost guarantee that this is the reason.

If you enable this parameter:

Then you can specify a "Claim journal name" under accounts receivable parameters. That is used for voucher number generation.