web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Unanswered

Question: Best Practice for Using Customer Agreements to Drive Sales Price Lists in Dynamics 365 BC

(0) ShareShare
ReportReport
Posted on by 166

Hello,

I need advice on the correct design approach for a custom pricing scenario in Microsoft Dynamics 365 Business Central.

First, I would like to understand how Business Central handles this scenario in the standard functionality.

Standard functionality question:

In Business Central, if the same customer has multiple active Sales Price Lists assigned to them, how does the system decide which Price List should be used when creating a Sales Order and entering Sales Lines?

What are the standard rules or priorities used by the Business Central Pricing Engine?


Custom requirement:

We have created a custom Agreement table that contains:

  • Agreement No.
  • Customer No.
  • Start Date
  • End Date
  • Agreement Status
  • Sales Price Lists Code

The business requirement is:

A customer can have multiple agreements, and each agreement can have a different Sales Price List.

We do not want to link one customer directly to only one Price List, because the same customer may have different orders under different agreements, and each order may require a different pricing structure.

Example:

Customer:

 
Customer No.: CUST-0002
Customer Name: ABC Hospital
 

This customer has two agreements:

Agreement 1001

 
Agreement No.: 1001
Customer: CUST-0002
Sales Price List Code: S00034
 

Price List S00034:

 
Item A → Price 50
Item B → Price 100
 

Agreement 1002

 
Agreement No.: 1002
Customer: CUST-0002
Sales Price List Code: S00011
 

Price List S00011:

 
Item A → Price 70
Item B → Price 120
 

In the Sales Order, the user selects:

 
Customer No.: CUST-0002

Agreement No.: 1001
 

When the user enters Item A in Sales Lines, the expected result is:

 
Item A Price = 50
 

because Agreement 1001 is linked to Price List S00034.

If the user changes the Agreement to:

 
Agreement No.: 1002
 

then the expected price should come from:

 
Price List S00011

Item A Price = 70
 

My questions:

  1. What is the recommended Business Central approach to implement this scenario?
  2. Does Business Central provide a standard way to select or influence a specific Sales Price List at Sales Order level based on a custom field such as Agreement No.?
  3. If customization is required, what is the recommended approach?

Should we:

Option 1:
Extend the standard Price Calculation Engine and make the Sales Line pricing use the Price List Code coming from the selected Agreement?

Option 2:
Create a custom Price Calculation Method?

Option 3:
Use another standard Business Central extension point or pricing feature?

The solution should:

  • Keep the standard Business Central pricing framework.
  • Allow one customer to have multiple agreements.
  • Allow each agreement to use a different Sales Price List.
  • Automatically calculate item prices when users enter Sales Lines.
  • Avoid duplicating pricing logic outside the standard pricing engine.

I would appreciate recommendations from anyone who has implemented a similar scenario.

Thank you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 748 Super User 2026 Season 2

#2
YUN ZHU Profile Picture

YUN ZHU 354 Super User 2026 Season 2

#3
AndrewThomas81 Profile Picture

AndrewThomas81 351 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Microsoft Training Manuals

Product updates

Dynamics 365 release plans