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Customer experience | Sales, Customer Insights,...
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account timeline showing activities from other accounts

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the account timeline shows activities from other account?

Even if I only display only emails, there are emails from other accounts in the list.

Has anyone an idea?  A user on here suggested checking if there is any email address which are present in the To, BCC, CC field and present as the contact records? Because if there are multiple match found on an email then it will be visible to other records timeline and this is the case.  They put a link as to how to fix, but that doesn't work.

 

Does anyone have any ideas?

 

Thanks

 

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