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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Notes Interaction caus...
Small and medium business | Business Central, N...
Suggested Answer

Notes Interaction causes discconnect

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Posted on by SP-24070701-0
Hello, 

We have been experiencing session disconnect when accessing notes on a sales quote / order section within business central.
when accessing a note, the dialog is presented if clicking cancel the session will end and attempting to navigate shows the error 


Appears to happen when there are multiple notes on the document and selecting cancel on the Note dialog

Tested on fresh SaaS 28.3 install with Cronus Data.
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 18,530 Super User 2026 Season 1 on at

    Hello,

    Since this is reproducible in a fresh BC 28.3 SaaS CRONUS environment, it appears to be a standard web-client defect where cancelling the Notes modal leaves the client in an invalid modal state, rather than an extension or data issue; I could not find a related fix documented in the 28.3 release notes. As a temporary workaround, close/save the note using OK instead of Cancel, then refresh the browser if the modal warning appears. Please raise a Microsoft support request with the exact reproduction steps, browser/version and session details so Microsoft can confirm the bug and provide the target update.

    Regards,
    Oussama Sabbouh

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