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Supply chain | Supply Chain Management, Commerce
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POS Returns Causing Negative Inventory at Store Level in Dynamics 365 SCM

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We're running Dynamics 365 Supply Chain Management integrated with our POS system across 12 retail stores. The issue is when a customer returns an item at a different store than where they purchased it, the receiving store's inventory goes above max, and the original store sometimes dips into negative on-hand because the return hasn't synced back yet.

 

We've set up transfer journals to rebalance but it's a manual daily process. Is there a recommended way to handle cross-store returns in Dynamics 365 so the inventory stays accurate without manual intervention? Especially interested in how others handle this with near-real-time POS sync.

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