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Customer experience | Sales, Customer Insights,...
Suggested Answer

Price List and Quotes Process in D365 CE

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Posted on by 2
We use Tacton for product configuration, pricing, and quotation for our SF6 transformer products.

Is there a recommended D365 CE sales process we can follow to manage opportunities, quotes, and customer data more effectively along with Tacton?
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  • Suggested answer
    11manish Profile Picture
    406 on at
    Yes—there’s a well-established way to structure this so Tacton handles configuration/pricing while Dynamics manages the sales process and data governance 
     
    Recommended approach
    Use Dynamics 365 Sales as your system of record for sales process, and Tacton as your CPQ engine.
    Think of it as:
    • D365 → pipeline, relationships, forecasting
    • Tacton → configuration, pricing, quote generation
  • HL-26031003-0 Profile Picture
    2 on at

    Thanks for the confirmation. We are already following this approach today. Dynamics 365 CE as the system of record for accounts, opportunities, forecasting, and contracts, with Tacton as the CPQ engine for configuration, pricing, and quote generation.

     

    Our integration currently works as follows: opportunities are created in D365 CE, a solution is configured and priced in Tacton, quotes are generated in Tacton, and the final products and pricing are pushed back to CE for forecasting and management.

     

    What we are now evaluating are best practices within D365 CE to further streamline and speed up the process — such as automation, reduced manual steps, and improved opportunity lifecycle handling without changing the CPQ ownership of Tacton.

     

    Any insights on CE optimizations (stage automation, product handling, governance, or forecasting improvements) would be very helpful.

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