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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / What Case Management c...
Customer experience | Sales, Customer Insights,...
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What Case Management capabilities are available with Sales Enterprise license?

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Posted on by Zap Objects 920
Hello,
 
Does "Sales Enterprise" license offer Case management capabilities like auto case creation (using automatic record creation rules) ?
 
When I started "Dynamics 365 Sales Enterprise" trial... then Case entity and service management section is available in sitemap.
However when we check the dynamics 365 sales licensing guide then Case entities are not shown.
 
So, its not clear what case management capabilities are available with Sales Enterprise / professional license?
Categories:
Microsoft Dynamics CRM
Dynamics 365 Customer Insights - Data
Dynamics 365 Sales
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