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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Location of email inte...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Location of email interactions in dataverse

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Posted on by CE-15121502-0
Hello!
 
I am looking to create some new tables, analysis and summaries based on the email interactions and statistics we have. It will be based on the information you can see within emails in customer insights journeys and the insight tab. We want to act and see email send outs, email opens, email link clicks and so on, but in the table and raw data where they are stored. We have not been able to identify where this is. Does anyone know?
Categories:
Dynamics 365 Customer Insights - Data
Dynamics 365 Customer Insights - Journeys
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  • Suggested answer
    ManoVerse Profile Picture
    ManoVerse 690 Super User 2026 Season 1 on at
    There is no Dataverse table containing email opens/clicks from Customer Insights Journeys. Dataverse only contains email definitions , journeys and triggers , templates , activity records with limited metadata.
    All marketing interaction data (send, open, click, bounce, link‑click details) is stored in the Marketing Insights interaction data lake(Fabric) ,to analyze this data, you need to 
    • Enable Marketing Analytics in Fabric
    • Export CI‑Journeys interaction data to Fabric
    • Build Power BI reports directly from that exported dataset
    Regards,
    Manoj
    ✅If this answer helped you, please consider marking it as Verified, it really helps others in community
     

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