Dynamics Community Forum Thread Details

Looking for an unknown underlying process

We have D365 since 2017. At that moment we payed to an external firm to create the system and they are out of business.

When the initial setup was created they configured a way to automatically assign a counter in a field so all opportunities can use that field as key.

The actual value is stored in a table.

Now we want to get rid of that old way and use the automatic counter fields that D365 provides. But since we can't find where is the system doing this, we can't disable it.

Right now the process is acting automatically, no matter if the opportunity is created from a Dynamics App or from a Power Automate flow. We can see in the logs the moment when the field is changed and it seems to be associated to other (unimportant) change in other field (maybe it's used as a trigger?).

As you can see in the logs:

At 1, the opportunity is created.
Then some process change a couple of fields (not important for this counter).
At 2, something changes the "Error de precios" from "Ninguno" to "Falta el nivel de precio".
At 3, something changes the "Error de precios" again and sets the "Acción de venta" (this is what we are trying to disable).

Judging from the timing, this is a very fast process. It is not done using flows. And we can't find any script doing this, unless is stored somewhere else.

We tried looking at the table where the sequence is stored, and looked for dependencies, but we couldn't find any process that can do this.

Can any of you help us find the process please?

Regards,

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