Email Template Preview Image and Conditional Content in Dynamics 365

(0) Share

Report

Posted on by Bruno P

Hey,

I’m using email templates with conditional content (logo changes according to the brand profile) in Dynamics 365 Marketing. In the editor preview, when selecting the template, the preview shows only the conditional content, which I'm afraid might confuse email creators working on general emails.
Is it possible to manually assign a specific preview image for a template to show a clean thumbnail in the template gallery? If not, can the preview image be removed entirely? Some of our older templates don’t show any preview image, but I’m not sure why.
I plan to train users on this, but I’d like to know if there are better options to improve the preview experience.
Thanks!

Categories:

Dynamics 365 Customer Insights - Journeys

I have the same question (0)